Refund Policy

At Vitamin Boys, we stand behind the quality of the products we carry. Due to the nature of dietary supplements and health products, all returns are subject to the terms below.

 

 

1. Return Eligibility

 

 

To be eligible for a return, items must be unused, unopened, and in their original sealed packaging. Returns must be requested within 14 days of delivery. For safety and hygiene reasons, we cannot accept returns of opened, used, or tampered products.

 

 

2. Non-Returnable Items

 

 

The following items are not eligible for return: opened supplements, used products, clearance or discounted items marked final sale, gift cards, and temperature-sensitive products that have been exposed to heat after delivery.

 

 

3. Damaged or Incorrect Items

 

 

If your order arrives damaged or you receive the wrong item, you must contact us within 5 days of delivery. Please include your order number and clear photos of the issue. We will review the claim and, if approved, send a replacement or issue a refund at our discretion.

 

 

4. Return Process

 

 

To request a return, email vitaminboysonline@gmail.com with your order number and reason for return. If approved, you will receive return instructions. Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service, as we are not responsible for lost return packages.

 

 

5. Refunds

 

 

Once your return is received and inspected, we will notify you of approval or denial. Approved refunds will be issued to the original payment method within 5–10 business days. Original shipping charges are non-refundable.

 

 

6. Order Cancellations

 

 

Orders may be canceled only if they have not yet shipped. Once an order has been processed or shipped, it cannot be canceled and must follow the return process above.

 

 

7. Exchanges

 

 

We do not offer direct exchanges. If you would like a different product, please complete a return (if eligible) and place a new order.

 

 

8. Contact Information

 

 

Vitamin Boys, Modesto, California. Email: vitaminboysonline@gmail.com. Phone: (209) 324-7616